In the engine room of the BHP Local Buying Program (LBP), a dedicated team is quietly transforming the way small businesses connect with big business. Meet the Business Services Administration (BSA) team, C-Res’ frontline team members who are making procurement simpler, faster, and more human.
For many small, local and Indigenous businesses, supplying to BHP can feel daunting. Navigating complex systems like Ariba and the Global Contractor Management System (GCMS) while managing day-to-day operations is no small feat. That’s where the BSA team steps in, not just as administrators, but as trusted guides and problem-solvers.
Operating out of Mackay, the BSA team is the human conduit between BHP systems and the LBP portal. They offer hands-on support via phone, email, and face-to-face interactions, ensuring that every supplier and buyer feels heard, helped, and empowered. The team assists suppliers across Australia and maintains an impressive average payment time of just 6.9 days from invoice receipt.
Their impact is felt far and wide. With over 1,341 approved suppliers and 1,571 buyers using the program, the BSA team’s work is foundational to the success of the LBP. And the results speak volumes: 94% of buyers reported being satisfied or very satisfied with the service, according to the Voice of Customer survey. Feedback consistently praises the team’s helpfulness and commitment to on-time payments, aligned with C-Res’ customer service charter.
At its core, the BHP Local Buying Program is about creating sustained economic and social impact. Thanks to the tireless efforts of the BSA team, C-Res is not just connecting small businesses to BHP, it’s unlocking opportunity, building trust, and delivering real value where it matters most.